Have you purchased goods from our e-shop and they do not meet your expectations? No problem, you have the right to return the goods within 14 days from the date you received them. Simply fill out this form and send it together with the goods to the following address:

elem6 s.r.o. - Areál Poldi - Comp alfa
Průmyslová 274
272 01 Kladno, Czech Republic

Collection points for complaints

We are sorry to hear that you are experiencing problems with
your product.

All complaints regarding our products are handled by our authorized
service partner, BELS CZ s.r.o.

Email: benesov@bels.cz

Please send your device together with the completed RMA
form (see link) to our complaints collection point at the following
address:

Name: Baufuchs ID31387
Street: Hauptstraße 4
City: Großschönau
ZIP Code: 02779
Country: Germany

Please clearly mark the package with ID31387 to speed
up the sorting process.

Alternatively, you may send the device directly to the
service center, together with the completed RMA form (see link), to the
following address:

Name: BELS CZ s.r.o.
Street: Černoleská 482
City: Benešov
ZIP Code: 25601
Country: Czech Republic

Complete Return and Refund policy can be found here.